Terms & Conditions
most returns & exchange (including reduced items) by mail within 21 days of receipt. Exceptions are noted below.
Returned items must be in original, saleable condition with original tags.
Shipping and delivery fees are non-refundable.
Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason
Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging.
Arrange a pick-up with the same delivery service that the order was sent with (FEDEX, UPS).
Once we have received the package, we will confirm receipt.
• We can only exchange non-faulty items that are in their original condition, have not been used and have all
tags still attached
• Please note that we can only exchange the same item for a different size, color, type once.
• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one
order sent at different times
• Exchange shipments must be made using the same service as for the original delivery (FEDEX,UPS)
• We can only accept exchanges from the country to which an order was originally shipped, for example,
orders delivered to Germany must be returned from Germany.
• Customised items cannot be returned.
If you require further assistance or if you have any questions, please contact our Customer Service team.
A purchase contract between you and nohoconcept.com will become effective only after we have accepted
the offer by dispatching the goods ordered. If payment in advance was chosen as payment option, the goods
will be dispatched only after the full amount has been credited to our account.
You may repeal your contract of purchase within 21 days without having to state reasons.
The allocated cancellation timeframe is 21 days, effective the day that you or an assigned third party,
who may not be the carrier/courier, took said commodities into their possession.
To administer your right to cancel your order, you have to inform us nohoconcept. –
The payment method which was used to make the transaction will also be used for the reimbursement,
unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.
We reserve the right to withhold the reimbursement until we have received the returned items or until we
have received your notification that you have returned the items, whichever comes first.
The items have to be sent back to us immediately and no later than 21 days after the date indicated on
your purchase receipt.